Usnh
Assistant Manager, Hospitality Services
University of New Hampshire – Main Campus · Full-time
Sponsorship not specified$100k-$150kDetected 14 days ago
Computer VisionHRCustomer SupportResearchLeadershipCommunicationTime ManagementMicrosoft OfficeFood Safety
About the role
- Reporting to the General Manager, the Assistant Manager provides daily operational leadership for a high-volume dining hall within Hospitality Services.
- This position is responsible for supporting all aspects of front-line operations including staff supervision, scheduling, training, guest service, food quality, and compliance with safety and sanitation standards.
- The Assistant Manager plays a key role in maintaining a high-performing team environment, ensuring consistent service standards, and supporting the overall success of dining hall operations.
Responsibilities
- Develop and communicate semester, daily, J-Term, and summer schedules
- Coach, manage, and discipline staff as needed
- Develop training materials and standard operating procedures
- Lead onboarding and ongoing training to ensure quality, safety, and service standards
Requirements
- Must be able to respond to operational needs during emergencies or campus curtailments
- Associate's degree in Hospitality Management, Business Administration, or a related field
- Experience with technology-based food service platforms and data-driven performance management.
- Required Licenses & Certifications:
- ServSafe Certification (or ability to obtain within required timeframe)
- Knowledge, Skills & Abilities:
Nice to have
- Prior experience in collegiate or institutional dining operations
- Bilingual (Spanish/English) skills preferred
- Experience managing large student employee workforces
- Experience with labor management, scheduling, and timekeeping systems
- Additional food safety or hospitality certifications beyond ServSafe
- Applicant Instructions:
- Contact Information for 3 Professional References
- Applications that are missing any of the required items may not move forward for consideration.
Skills
- Strong understanding of multifaceted food service operations, including high-volume dining environments
- Excellent interpersonal and customer service skills with a guest-focused mindset
- Knowledge of food safety, sanitation, and workplace safety standards
- Proficiency in Microsoft Office and familiarity with food service or labor management systems
- Ability to make operational decisions in a fast-paced environment
- Strong communication skills, both verbal and written
- Ability to adapt to changing operational needs and schedules
Compensation
- $45,790.00 - $81,530.00
- The pay range for this position is listed above.
- Participate in and oversee annual performance evaluations.
- Coordinate student employee hiring, onboarding, and scheduling (100-150 student employees annually)
Benefits
- USNH Employee Benefits | Human Resources
This listing is sourced directly from Usnh's careers page and normalized into a canonical job model.