Jane Energy

Senior Lead, Customer Success Training

Canada · Senior

Sponsorship not specified$110k-$185kDetected 11 days ago

Customer SuccessCustomer SupportLeadershipAdaptability

About the role

Hi, I'm Kirsten Stuart https://www.linkedin.com/in/kirsten-stuart-9433861a6/, Director of Customer Success Operations.
Movement helps me reset, stay curious, and show up with energy - something I try to bring to my work every day.
This role is exciting because it sits right at the heart of our impact.

From knowledge ecosystems to real-time operations, we're shaping what world-class support looks like as Jane grows.
You'll be building confidence, shaping how our team grows, and helping Support focus on the most meaningful, human parts of their work.
As Jane scales, the way we develop our people needs to evolve with intention - and you'll help lead that evolution.
Lead and develop a team of trainers, helping them grow in their craft while rolling up your sleeves and contributing directly alongside them.
Help build training for Conferences, supporting the team as they represent Jane out in the field.
Support cross-functional product onboarding for other teams at Jane; including Product Onboarding for the Customer Success team; who need to understand our product deeply to do their work well.
Our training program has a strong foundation - you'll lead the team behind it and drive innovation built on what's already working.
Our primary focus is the customer team, making sure every new Support team member is set up to succeed before they ever take their first interaction.
It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility.
Our goal isn't just delivery, it's delight.

This role has an annual salary range of $110,000 to $185,000.
Most new hires join at the accomplished stage, which for this role represents an annual salary of $145,000.
A starting salary below this typically indicates a candidate with strong potential who is still developing key skills.
You'll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals.
Watch this https://vimeo.com/880258361 short video to learn how our salary bands are set.

I've been at Jane for 8 years, which means I've had a front row seat to how our support experience has evolved and scaled alongside our mission to help the helpers.
Own the programs that prepare new Support team members before they join the floor; this is the core of what your team does, and you're an active part of it.
Build training for our Onboarding call function so our team has the depth of expertise to help new Jane customers get off to a strong start and thrive early in their journey.
At Jane, we're committed to paying fairly, clearly, and above all, paying for growth.
You'll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

This listing is sourced directly from Jane Energy's careers page and normalized into a canonical job model.