Gigaml
Senior / Staff Forward Deployed Engineer
San Francisco · Staff+
Sponsorship not specifiedDetected 384 days ago
PythonReactCI/CDAgentic AIMentoring
About the role
- We're seeking a Forward Deployed Engineer to join our San Francisco team.
Responsibilities
- Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
- Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
- Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
- Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
- Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter.
- prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
- Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence.
- Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
Requirements
- Must have experience in customer-facing roles.
- Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting)
- 4+ years of total managerial experience.
- ability to context switch constantly and rapidly
- Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting)
Benefits
- Competitive base + bonus + equity
- Dinner stipend
- $500/month wellness & commuter benefit (gym, fitness classes, mental health)
- Medical, dental, and vision coverage
- Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued
Company info
- You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale.
- Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
- Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.
- Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
- Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
Equal opportunity
- Giga is an equal opportunity employer.
- equal opportunity employer.
This listing is sourced directly from Gigaml's careers page and normalized into a canonical job model.