Moomoo
Retail Store Manager, Financial Services (CA)
Toronto, Ontario, Canada · Contract
No sponsorshipDetected 15 days ago
A/B TestingAccessibilityCRMRecruitingCustomer SupportLeadershipCommunication
About the role
- Cultural Fit: Prioritize candidates who align with Moomoo's values of innovation, transparency, and client empowerment.
- Ongoing Education: Conduct workshops on market trends, plaatform updates (e.g., Moomoo app features), and customer objection handling.
- Role-Playing & Assessments: Use simulated scenarios to refiine staff skills in addressing complex client inquiries (e.g., risk tolerance, fee structures).
Responsibilities
- Role Overview As the Local Store Manager for Moomoo Financial Canada, you wiIl lead the day-to-day operations of our physical storefront, ensuring exceptional customer experiences, operational efficiency, and alignment with Moomoo's innovative, tech-driven brand.
- You will recruit and deveelop a high-performing team, foster a culture of financial expertise and customer-centric service, and collaborate on optimizing the store environment to drive engagement and compliance.
- Build a team reflective of Canadaa's multicultural communities to enhance customer trust and rapport.
- Design and implement training modules covering account opening procedures (TFSA, RRSP, margin accounts), product knowledge (stocks, ETFS, options), and compliance with FINTRAC, IIROC, and AML regulations.
- Collaborate with the corporate design team to evaluate layout efficiency, ensuring seamless navigation from welcome zones to consultatioon areas
- Manage customer flow, appointment scheduling, and in-store technology (e.g., trading terminals,kiosks) to enhance service quality and resolve issues promptly.
- Handle inventory, organize events, and generate weekly performance reports to drive operational efficiency and customer satisfaction.
- Drive store performance against targeets for account growth, client assets under management (AUM), and referral rates.
- Certification Support: Ensure all hires meet regulatory requirerments (e.g., CSC/CPH certifications) and coordinate licensing processes.
- Diversity & Inclusion: Build a team reflective of Canadaa's multicultural communities to enhance customer trust and rapport.
Requirements
- Bachelor's degree in
- Proven ability to inspire teams in a fast-paced, client-facing environment
- Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Nice to have
- CSC/CPH preferred
- willingness to obtain required certifications
- Licenses: CSC/CPH preferred
- willingness to obtain required certifications Skills: Expertise in Canadian financial regulations and trading platforms.
Skills
- Expertise in Canadian financial regulations and trading platforms.
- Proficiency with CRM tools and data analytics.
- Fluency in French is a plus.
- Leadership: Proven ability to inspire teams in a fast-paced, client-facing environment
- Join Moomoo Canada and help shape the future of retail trading in Canada!
- Click https://www.moomoo.com/ca/download to download our App now.
Equal opportunity
- Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
- WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.
- MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
- If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.
Visa & Work Authorization
- Candidates must be legally authorized to work in Canada at the time of application
This listing is sourced directly from Moomoo's careers page and normalized into a canonical job model.