nesto
Service Delivery Manager
Canada
Sponsorship not specifiedDetected 17 days ago
DatadogSite Reliability EngineeringA/B TestingJiraConfluenceAccount ManagementLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational Skills
About the role
- Why Join Us nesto is a place for builders, problem-solvers, and curious minds - people who move fast, embrace innovation, and believe we're stronger together.
- An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.
- Due to the nature of the role, this team participates in an on-call rotation.
Responsibilities
- Participate in an on-call rotation to keep the service reliable What Success Looks Like By our launch milestone: The incident management, change management, and SLA reporting frameworks are built, documented, and validated with our launch partner.
- You're presenting monthly SLA reports to enterprise partners with confidence.
Requirements
- Familiarity with our stack: Datadog, Atlassian suite, incident.io Background in SRE, sysadmin, technical account management, or business analysis.
Nice to have
- We're running the operation you built, refining it with real incident and change data.
- Problem management practices are emerging from patterns.
Skills
- What started as a digital mortgage broker has quickly evolved into Canada's leading direct-to-consumer (D2C) online lending platform.
- This is a remote position, with the option to work from any of our offices across the country.
- Our current tech stack includes Datadog, Atlassian (Jira/Confluence), incident.io, and GCP.
- Participate in an on-call rotation to keep the service reliable
Benefits
- Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
- Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
- Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
- Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
- Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
- Family Support: Robust Maternity and Parental Leave Top-Up programs.
- We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply.
Company info
- Founded in Montreal in 2018, nesto is a leading Canadian fintech company on a mission to offer a positive, empowering, and transparent property financing experience.
- Through Nesto Cloud, our B2B, cloud-native, end-to-end mortgage technology platform, we empower financial institutions, credit unions, and commercial real estate lenders with intelligent automation, real-time compliance, and seamless integrations across the full lending lifecycle.
- Together, nesto and CMLS Financial form the Nesto Group, Canada's leading provider of mortgage technology and financing solutions, managing over $73 billion CAD in residential and commercial mortgages with 1,300+ team members across 12 offices nationwide.
- This is the place for you if you trust your skills and want to build technology that reshapes an entire industry.
- You can expect to be surrounded by a talented team building lending technology on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.
- Our Track Record Hypergrowth: Deloitte Fast 50 - 3 years in a row Tech community credibility: TechTO Canadian Rocketship 2025 Industry leadership: CLA Lending Company of the Year - 4 consecutive years Talent magnet: CMP Top Mortgage Employer 2025 Work Location This role is open to candidates anywhere in Canada, with a preference for those in the EST time zone.
- Why We Are Hiring We're building a new service delivery team to support major B2B partnerships - this is a ground-floor opportunity to join a team of 3, building the function from scratch, reporting to the Director of Service Delivery.
- Over the next several months, the team will design and build the framework, tooling, and processes that our service runs on - everything from incident and change management to SLA reporting - before we go live.
- This is a build-then-operate role.
Equal opportunity
- At nesto, we believe that creativity and collaboration are the result of a diverse team.
- We are committed to creating a workplace that is inclusive and welcoming to all.
- Diversity and Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team.
This listing is sourced directly from nesto's careers page and normalized into a canonical job model.