ZipRecruiter

ZipRecruiter

IT Operations Manager

Santa Monica, CA · Contract

Sponsorship not specified$10k-$15kDetected 6 days ago
iOSJiraVendor ManagementProcurementPerformance ManagementCustomer SupportDNSLeadershipCollaborationProblem SolvingCritical ThinkingMentoringAdaptability

About the role

  • ZipRecruiter has the #1 rated job search app on iOS & Android.
  • The team is dedicated to empowering the organization through the implementation of modern technology solutions.
  • As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace.

Responsibilities

  • Manage a distributed team of four IT Support technicians, providing mentorship, development, and performance management.
  • Collaborate with the People Development Team to optimize onboarding and offboarding processes.
  • Manage the end-to-end ticketing system and Jira workspaces to track long-term projects, optimize productivity, and deliver appropriate solutions while consistently meeting SLAs.
  • Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population.
  • Own the IT procurement and asset lifecycle, managing hardware inventory, computer refresh cycles, and sustainable e-waste processes in collaboration with Finance.
  • Lead process improvements and efficiency initiatives within IT Operations, managing competing priorities with full task ownership to anticipate next steps, bridge operational gaps, and elevate the customer experience.
  • Own the team's documentation lifecycle, maintaining internal playbooks and standard operating procedures (SOPs) while creating self-serve documentation and training resources for end-users.

Requirements

  • Ability to work in our Santa Monica office multiple days a week.
  • Minimum of 6 years of experience in a technical support role, 2 years people management.
  • Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology
  • Strong critical thinking approach and the ability to mentor the team in the same direction
  • Experience in IT procurement, vendor management, and contract negotiation.
  • Working knowledge of Google Workspace and Microsoft 365 administration
  • Familiarity with Okta, Active Directory, and user access management
  • Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention
  • Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Nice to have

  • Enthusiasm for keeping up with emerging tech - hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry.
  • Customer service-oriented with rigorous documentation and problem-solving attitude.
  • Team development experience - identifying competency gaps and addressing through training and mentorship.
  • Networking experience
  • Software as a Service administration experience - authentication, license management.
  • Contractor management experience.
  • Competitive compensation
  • Employer-matched 401(k) plan

Compensation

  • Competitive compensation

Benefits

  • 2nd-line support as needed for capacity or time off coverage

Company info

  • ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
  • Summary:
  • We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support team for 800+ hybrid employees with offices in 2 cities. The team is dedicated to empowering the organization through the implementation of modern technology solutions. Our core mission involves delivering top-tier customer support, managing hardware and software provisioning, providing technical education, and resolving complex issues.
  • As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions.
  • To actively connect people to their next great opportunity.
  • ZipRecruiter is a leading online employment marketplace.
  • Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web.
  • We are looking for a qualified Manager of Information Technology (IT) Operations to join our team.
  • You will be responsible for leading our support team for 800+ hybrid employees with offices in 2 cities.
  • Our core mission involves delivering top-tier customer support, managing hardware and software provisioning, providing technical education, and resolving complex issues.
  • As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions.
Apply directly at ZipRecruiter →Create a free account for alerts like thisView ZipRecruiter immigration profile

This listing is sourced directly from ZipRecruiter's careers page and normalized into a canonical job model.