Steno
eFiling Team Lead
Remote (United States) · Senior
Sponsorship not specified$72k-$88kDetected 27 days ago
Performance ManagementZendeskCommunicationMentoring
About the role
- Remote-first - with flexible PTO, home office setup stipend, and a monthly internet/phone offset.
- You'll crush this role if you are currently a Senior eFiling Specialist at Steno or have 3+ years of supervisory experience in legal filing or attorney services.
- You bring deep knowledge of California Superior Court rules across multiple counties, experience leading teams and driving accountability, and fluency with multi-portal eFiling systems, including LegalConnect, Green Filing, and InfoTrack.
Responsibilities
- You own quality and compliance - Conduct audits across case files, data entry, eFiling submissions, and court services work to ensure accuracy, consistency, and adherence to operational standards.
- You lead escalations and communication - Serve as the primary liaison between the Court Team and internal stakeholders, resolving complex client issues and filing escalations with professionalism and accountability.
- You use data to drive performance - Monitor KPIs, team productivity, and SLA compliance, identify trends and bottlenecks, and translate insights into actionable improvements.
- You build scalable processes and resources - Create and maintain SOPs, jurisdictional references, and training materials while continuously improving workflows to support growth and efficiency.
- You help build the future team - Lead onboarding for new Court Team members and law firms, contribute to hiring decisions, and ensure a strong foundation for long-term success.
Compensation
- $72k-$88k
Benefits
- Invests in you - Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
- Court Lead (State)/Remote Competitive Compensation +Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together - Stock options included.
Company info
- Constantly innovates with technology at our core - We are a modern organization solving real problems in an industry that needs a revolutionary approach.
This listing is sourced directly from Steno's careers page and normalized into a canonical job model.