Modernizing Medicine
Customer Success Specialist
Remote - Florida
Sponsorship not specifiedDetected 3 hours ago
CSSCloud PlatformsSalesforceAccount ManagementCustomer SuccessEHR/EMRCommunicationCollaborationProblem Solving
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction.
- The CSS serves as the primary contact between our clients and internal stakeholders, and is a key member of our Customer Success organization.
- The CSS will be held accountable for delivering the appropriate solution/deliverables for each case that is sent to the AM queue, while maintaining a positive customer experience.
Responsibilities
- Manages/owns customer needs that come through the Account Management escalation queue in Salesforce
- Maintain an understanding of client industry, MMI suite of products, and role in the market
- Suggest practical services offered by MMI to create a more efficient and autonomous office flow
- Potential of owning your own small book of business
- The Customer Specialist acts as the post-sale consultative partner and trusted advisor to our clients, and is responsible for the ownership and handling of our Account Management escalation queue in Salesforce CRM.
- It is expected that the CSS will understand the customer's business goals (as appropriate) and advocate on their behalf by collaborating internally to deliver solutions.
Requirements
- Excellent communication and interpersonal skills, with the ability to navigate and mediate conflict
- Ability to take initiative with little direction
- Ability to multi-task and shift focus/priorities on-the-fly in a fast paced environment
- People skills - you must be comfortable on the phone and able to engage in/control difficult discussions while maintaining professional composure
Nice to have
- Bachelor's Degree - preferred
- Working knowledge of Salesforce and Gainsight is a plus
Skills
- Consistently ranked as a Top Place to Work
- 2025
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.
- Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
- Identify and facilitate upsell opportunities with customers as appropriate
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This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.