Jobgether
IVR QA Engineer
US
Sponsorship not specifiedDetected 1 day ago
AWSCloud PlatformsRESTComplianceAgileStakeholder ManagementOutbound SalesSeleniumManual TestingBDDAPI TestingCommunicationCollaborationProblem Solving
About the role
- This role focuses on ensuring the quality, reliability, and performance of advanced contact center solutions.
- The position combines manual testing expertise with automation practices to improve customer experiences.
- The role offers the opportunity to work on modern cloud-based communication platforms and digital transformation initiatives.
Requirements
- The ideal candidate brings strong experience in quality engineering, IVR testing, and cloud-based contact center solutions.
- This role requires technical expertise, analytical thinking, and the ability to work effectively with distributed teams.
- 3+ years of experience in QA, software testing, or quality engineering roles, with strong hands-on IVR or contact center testing experience.
- Experience testing Amazon Connect or similar cloud-based contact center platforms.
- Strong understanding of IVR workflows, call routing, telephony concepts, and customer interaction journeys.
- Experience with API testing, backend validation, and integration testing.
- Knowledge of AWS services such as Lambda, S3, API Gateway, and CloudWatch.
- Proficiency with test case creation, execution, defect management, and quality reporting.
- Familiarity with SDLC, STLC, Agile methodologies, and software delivery practices.
- Experience with automation frameworks and tools such as Selenium, REST Assured, Cucumber, BDD, or similar technologies.
Nice to have
- Exposure to IVR testing tools such as Cyara, Hammer, or equivalent platforms is preferred.
- Experience testing chatbot or voice bot solutions, including platforms such as Amazon Lex, is a plus.
Skills
- Test integrations between cloud communication platforms, backend systems, APIs, Lambda functions, and related services.
- Execute smoke testing, sanity testing, and production validation activities during releases.
- Ensure solutions comply with quality standards, security requirements, and business expectations.
Compensation
- Competitive compensation package based on experience and qualifications.
Benefits
- Career development opportunities through continuous learning and involvement in complex digital initiatives.
Company info
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
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This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.