Zocdoc
Commercial Operations & Strategy Manager
New York, NY
Sponsorship not specified$145k-$190kDetected 23 days ago
SQLSnowflakeData ScienceData VisualizationSalesforceSalesExcelProcess ImprovementResearchLeadershipProblem Solving
About the role
- In their time of need, they call down outdated insurance directories.
- Then wait weeks for the privilege of a visit.
- But in healthcare, patients lack market power.
Responsibilities
- Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
- Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc.
- Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc.
- The ability to research, design, and execute incentive plans around company initiatives
Requirements
- By giving patients the ability to see and choose, we give them power.
- Experience or proficiency in Excel, Snowflake/SQL, Looker, and Salesforce required
Compensation
- Salary ranges are determined through alignment with market data.
- Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills.
- NYC Base Salary Range
- $145,000 - $190,000 USD
Benefits
- 100% paid employee health benefit options
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Commuter Benefits
- Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
- Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need.
- Flexible, hybrid work environment
Company info
- An owner and operator, passionate about bridging the gap between strategy and execution
- An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
- Motivated by finding simple, effective solutions to the most complex business problems
- Driven by entrepreneurial settings where creativity and grit are required
- Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
- Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps
- 5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role
- Experience tracking and synthesizing performance of teams and initiatives to help inform broader company strategy
- Utilized tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
- Experience standardizing reporting processes to make them repeatable and scalable
- Healthcare should work for patients, but it doesn't.
- Then wait on hold.
- Then wait in a room solely designed for waiting.
- Then wait for a surprise bill.
- In any other consumer industry, the companies delivering such a poor customer experience would not survive.
- Which means they are expected to accept the unacceptable.
- Zocdoc's mission is to give power to the patient.
- To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans.
- In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around.
- In time, this will drive quality up and prices down.
- We're 18 years old and the leader in our space, but we are still just getting started.
- If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Visa & Work Authorization
- hnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by
This listing is sourced directly from Zocdoc's careers page and normalized into a canonical job model.