OneScreen
Customer Success Manager
Boston, MA
Sponsorship not specifiedDetected 6 days ago
Project ManagementHubSpotCRMCustomer SuccessCollaborationAdaptabilityOrganizational Skills
About the role
- Ensure effective onboarding and training for new Onescreen customers.
- Serve as a trusted advisor and product expert, going beyond onboarding and training to understand each customer's objectives and translate them into actionable roadmaps and account plans.
- Track how your accounts are performing and turn what you learn into a better client experience and repeat business.
Responsibilities
- Build and own long-term relationships with your accounts, staying their primary point of contact well beyond launch and keeping them engaged across campaigns.
- Partner with Sales on business reviews to uncover customer goals and challenges, and develop solutions, action plans, and growth strategies together.
- Partner with internal operations and measurement teams to keep campaign delivery on track, stepping in on vendor coordination when a campaign needs it.
- Partner with Product, Sales, and Marketing to share customer feedback and ensure our offering keeps pace with the evolving needs of our strategic customer base.
Skills
- Bachelor's degree preferred.
- A strong communicator, written and verbal, with the ability to present confidently.
- A strategic thinker and storyteller with sharp attention to detail.
Company info
- Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and building lasting partnerships.
- Work closely with Media Operations and Measurement throughout the campaign lifecycle to keep delivery on track and turn performance data into clear, accurate results for customers.
- Cross-Functional Collaboration Collaborate closely with internal teams to build a "Customers for Life" environment through proactive engagement and continuous value delivery.
Equal opportunity
- Policy Our team values diversity in experience and backgrounds.
- Onescreen.ai is proud to be an equal opportunity employer and will not tolerate discrimination in employment on the basis of any legally protected classification or status.
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This listing is sourced directly from OneScreen's careers page and normalized into a canonical job model.