Choa
Account Resolution Specialist
Children's Healthcare of Atlanta Support Center
Sponsorship not specifiedDetected 23 days ago
AccountingProcess ImprovementHRISCustomer SupportEpicPatient CareCommunication
About the role
- Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here.
- Submit your application via Workday using the Career App (Find Jobs).
- Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals.
Responsibilities
- Participates actively in meetings/process improvement initiatives to support goal of the Customer Service department.
Requirements
- 1 year of experience in automatic call distribution/call center environment
Nice to have
- 1 year of experience in supervision
- 2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functions
- No professional certifications required
- Extensive knowledge of various types of business office functions, including insurance plans and hospital/professional claims types
- Must have demonstrated excellent oral and written communication skills
- Must be proficient in using computers with a high degree of accuracy
- Acts as first-level escalation point for team by answering inbound calls and customer complaints calls passed on by Customer Service Representatives to ensure resolution.
- Acts as liaison to all other Patient Financial Services departments to resolve customer complaints.
Skills
- Knowledge, Skills, and Abilities
Benefits
- Working knowledge of Health Insurance Portability and Accountability Act privacy requirements
Company info
- Monday-Friday
- Shift Start Time
- Shift End Time
- Worker Sub-Type
- Children's is one of the nation's leading children's hospitals.
- No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.
- We're committed to putting you first, and that commitment is at the heart of our company culture: People first.
- Children always.
- Find your next career opportunity and make a difference doing what you love at Children's.
Equal opportunity
- Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.
Visa & Work Authorization
- opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law
This listing is sourced directly from Choa's careers page and normalized into a canonical job model.