Inspire
Analyst, Menu Management (POS)
Atlanta Support Center
Sponsorship not specifiedDetected 30 days ago
SQLJiraConfluenceNegotiationExcelInventory ManagementCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- To serve as a member of the Buffalo Wild Wing's Technology Menu Management Team with a specialization in Kiosks, POS & Delivery.
- Use decision-making and negotiation skills.
- Responds promptly to others to ensure open and timely communication. - Other important duties and responsibilities as needed.
Responsibilities
- Partner with key departments outside of IT, such as Digital, Operations, and Marketing to define,
- establish and implement best practices and procedures for Delivery, Online Ordering, Mobile Ordering, and Loyalty platforms (e.g., database management, integration analysis, and platform support).
- Provide escalation support of all restaurants as relates to POS system, online ordering system, third-party delivery (3PD) integration, and any designated system that a need is developed for, using the designated support desk software.
- Performs quality assurance (QA) processes to ensure superior system updates and changes are deployed into the production environment.
- Develop and provide documentation and training processes to enhance the skill level of other Technical Support IT/Service Desk Staff.
- Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner. Use decision-making and negotiation skills. Team orientation and positive attitude.
- Collaborate with all internal and external teams to gather the appropriate requirements in order to roll out technology programs.
- sets priorities and maintain organizational and filing systems. Responds promptly to others to ensure open and timely communication.
- Plans effectively and multitask. Utilize time management and organization skills to achieve aggressive deadlines; sets priorities and maintain organizational and filing systems. Responds promptly to others to ensure open and timely communication.
- Ability to establish and maintain harmonious working relationships with others
Requirements
- 4-Year degree or equivalent experience
- Minimum 5 years combined point of sale use & administration experience required
- Minimum 2 years of cross-functional project team SME Experience, including ownership of sub-projects and activities required
- Inventory management expertise is required
- Familiarity with the project life cycle required
Skills
- 2 years of cross-functional project team SME experience, including ownership of sub-projects and activities required
- Must be a clear and concise communicator.
- Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication.
- Must have good problem-solving skills in a fast-paced environment.
- Exceptional organization, communication skills, and keen attention to detail.
- Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
- Ability to work cross-functionally within an organization.
- Intermediate-level skills using JIRA and Confluence
- Intermediate level skills with Microsoft Office Outlook, PowerPoint & Word
- Expert-level skills with Microsoft Office Excel
- Reporting skills using enterprise BI tools (crystal reports, Microstrategy (BiziQ) or any other reporting tool), ideally some SQL experience
- Analyze problems and escalate issues in a timely manner for quick resolution
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This listing is sourced directly from Inspire's careers page and normalized into a canonical job model.