Cockroach Labs

Incident Manager

San Mateo, CA · Senior

Sponsorship not specified$111k-$147kDetected 36 days ago

Cloud PlatformsLeadershipCommunication

About the role

Declare and escalate high-severity incidents, mobilizing appropriate stakeholders and leadership as needed.
Track corrective actions to completion to reduce repeat incidents.
Participate in a rotational on-call schedule to ensure 24x7 coverage for high-severity incidents.

You will drive structured response efforts, partner with cross-functional teams to identify root causes, and help prevent recurrence in an environment where the pace is fast and the bar is high.
Manage the full lifecycle of incidents from detection through resolution, ensuring adherence to established incident management processes.
Lead and coordinate cross-functional response efforts to drive timely and effective incident resolution.
Serve as an escalation point for critical incidents and support crisis response activities.
Contribute to incident metrics tracking (e.g., MTTR, MTTD, recurrence) and support reporting on trends and areas for improvement.
Support ongoing improvements to incident management processes, documentation, and tooling.
You will be able to manage incidents from both internal and customer environments and will be actively contributing to the Incident Management program.

Provide clear, timely communication to technical and non-technical stakeholders, including customer-facing updates when required.
5+ years of experience in technical operations, SRE, support, or incident management roles, including at least 2 years of direct Incident Management experience leading high-severity incidents.

Experience leading incident response calls and driving cross-team coordination.
Strong influencing skills when working across teams without direct authority.
Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management).
Experience with incident management tooling.
Exposure to security or compliance-related incident response.
Relevant technical or ITIL certifications.

Prior experience working in a highly technical, fast-paced environment such as a cloud infrastructure, SaaS, or enterprise software company.
Strong troubleshooting and analytical skills in a 24x7 operational environment.
A demonstrated practice of integrating AI tools into your daily workflow to improve speed, quality, and decision-making.
Excellent written and verbal communication skills across technical and non-technical audiences.

The annual anticipated base salary range for U.S. candidates for this role is listed in USD below.

In your first 30 days, you will familiarize yourself with CockroachDB, our customers, and our company.
We will provide some self-guided onboarding with reading and hands-on material to familiarize yourself with the company and some of the responsibilities of the role.
After 3 months, you will be integrated into the company and will be familiar with the various systems we use.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.

This listing is sourced directly from Cockroach Labs's careers page and normalized into a canonical job model.