Billing Specialist, gTech Ads Customer Experience (CX)
Chicago, IL, USA
Sponsorship not specified$114k-$164kDetected 10 hours ago
StatisticsProject ManagementGoogle AdsCustomer SupportCommunicationProblem Solving
About the role
- - Bachelor's degree or equivalent practical experience.
- - 5 years of experience in a project management or a customer-facing role.
Responsibilities
- Prioritize exceptional service throughout the customer journey, troubleshooting and resolving issues directly with advertisers, Sales teams, agencies, and partners.
- Apply deep product expertise to solve high-priority technical issues while leading projects to drive long-term business success.
- Partner closely with Sales and cross-functional teams to continuously refine the overall client experience, address pain points, and resolve high-stakes issues.
- Share product expertise with partner teams to fuel continuous process improvements while fostering a high-performing culture across a globally dispersed team.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a project management or a customer-facing role.
Nice to have
- Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience delivering customer-first, empathetic technical troubleshooting while owning end-to-end solutions.
- Deep knowledge of Google Ads, digital advertising platforms, and the broader media landscape.
- Strong communication skills with demonstrated experience managing and influencing key cross-functional stakeholders in a global environment.
- gTech Ads Customer Experience organisation is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products.
- You will focus on managing troubleshooting tasks, use your analytical and problem solving skills to proactively detect and provide resolution to issues.
- You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
- To learn more about gTech, check out our video.
Compensation
- US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits
This listing is sourced directly from Google's careers page and normalized into a canonical job model.