Cdw
Associate Customer Success Manager - NE
Virtual - Connecticut
Sponsorship not specified$62k-$87kDetected 6 days ago
Data AnalysisA/B TestingProject ManagementSalesforceCRMAccount ManagementProcess ImprovementOnboardingCustomer SuccessCiscoCommunicationMicrosoft Office
About the role
- Salary ranges may be subject to geographic differentials
- CDW is committed to being an AI-fluent organization
- We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools.
Responsibilities
- Establish a trusted relationship with each assigned customer and drive continued value of our technology solutions.
- Software Licensing Management Training and Support - entitlement, structure, portal(s), conversions, etc.
- Lead Digital Touch engagements - large scale customer interactions and campaigns
- Act as 'Voice of the Customer' to advocate customer needs/issues cross-departmentally and vendor partners as appropriate.
- Develop adoption strategy for new products / features.
- Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making.
- We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
- At CDW we act as one-building trust, speaking candidly, and working together to achieve more.
- That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
- As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
Nice to have
- Associates Degree in IT, Business or a related field or equivalent experience
- 2-5 years of experience (Cisco) in IT relationship management, project management or account management
- Prior Customer Success experience or equivalent technology area expertise
- Excellent communication skills both verbal and written.
- Includes handling IT terminology with diverse customer audiences
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
- Ability to work well with teams and independently
- Demonstrates a high degree of organization with solid attention to detail with a penchant for accuracy
Skills
- Throughout the customer journey they aim to achieve a post sales trusted advisor relationship with set customer base.
- The ACSM is expected to be a licensing and entitlement expert in multiple families of technology solutions.
- During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
Compensation
- $62,000 - $86,910 depending on experience and skill set
- Annual bonus target of 25% subject to terms and conditions of plan
- Salary ranges may be subject to geographic differentials
Benefits
- overview: https://cdw.benefit-info.com/
- We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Company info
- CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.
- As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
- Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
- CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
- CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology.
- What makes CDW different isn't just what we do-it's how we do it.
- We play to win-focusing on what matters most and delivering for our customers.
- And we think forward-staying curious, moving fast, and continuously learning.
- We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
- When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.
Equal opportunity
- CDW is an equal opportunity employer.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.