Freshworks
Senior Manager - Employee Relations
San Mateo, CA, United States · Senior
Sponsorship not specified$203k-$251kDetected 1 day ago
ComplianceSalesforceNegotiationHRPerformance ManagementEmployee RelationsEmployment LawLeadershipMentoring
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Demonstrated ability to attract, develop, and inspire talent; experience managing or mentoring ER team members or HR colleagues.
- Collaborative, influential, and decisive - able to lead and partner at all levels of the organisation while keeping stakeholders informed.
- Co-create ER strategy with the global ER leadership team, ensuring alignment and consistency across the US and other regions.
- Own the day-to-day ER agenda for Europe and the United States - from complex case management to coaching managers and HR Business Partners on handling workplace issues with confidence and consistency.
- Build capability across the broader People organization on conflict resolution, mediation, restorative justice, and bias-aware decision-making.
- Partner with the global ER team to re-imagine how we address performance concerns, involuntary exits, and organisational changes - grounded in principle, designed for people, and executed with operational excellence.
- Drive accountability through strong case management practices, meaningful metrics, and a continuous improvement mindset.
- Partner with Legal to navigate works councils, trade unions, and local consultation requirements in European markets.
Requirements
- BS/BA degree required; JD or advanced HR qualification a plus.
Compensation
- $203k-$251k
Benefits
- In-depth understanding of diversity, equity, and inclusion issues and their application to employee relations practice.
- Work closely with HR Business Partners, Talent Development, Total Rewards, and Legal to deliver coordinated, seamless support on ER matters.
- Deep expertise in US federal, state, and local employment laws and regulations (including FMLA, ADA/ADAAA, ADEA, Title VII, FLSA, FEHA, and state-specific leave/separation mandates).
Company info
- At Freshworks, we believe we are stronger together.
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
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