Essex
General Manager
Los Angeles - West · Full-time
Sponsorship not specified$107k-$135kDetected 31 days ago
Project ManagementCRMProcurementInventory ManagementCustomer SupportCommunicationCollaborationPublic SpeakingOSHA
About the role
- WHAT THE JOB REQUIRES: - Work is primarily conducted in an office setting and onsite with physical inspections of turns and asset quality that require a moderate amount of walking, standing and stair use.
- Requires sitting at a desk or workstation for extended periods.
- Involves the use of standard office equipment such as computers, phones, and printers. - Excellent verbal and written communication and customer service skills.
Responsibilities
- Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company's expectations, maintaining and enhancing the portfolio's online reputation.
- Partner with Maintenance Supervisors and Operations Coordinators to ensure Essex standards are upheld through oversight of purchase order compliance, work orders, unit turns, curb appeal, vendor and inventory management, asset project management, and the resident move-in experience are within the company expectations.
- Support new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment.
- Demonstrate the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
- Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
- Oversee and supports Community Relations Manager and team during collection process, ensuring delinquency is maintained within company targets.
- Excellent verbal and written communication and customer service skills. Ability to create, compose, and edit written material.
- Prepares and delivers performance appraisals for staff.
- Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.
- Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Requirements
- 5+ years of community management experience with 2+ years of supervisory experience.
- Must be able to work weekends or after hours on rare occasions if there is a business need or emergency.
- This role requires the ability to travel between local collection, sometimes to multiple within a day.
Nice to have
- High school diploma or GED equivalent is required or a bachelor's degree (BA/BS) from 4-year college or university is preferred.
Compensation
- New hires generally start between $107,000.00 - $135,000.00 per year.
Benefits
- With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
This listing is sourced directly from Essex's careers page and normalized into a canonical job model.