AcuityMD

AcuityMD

Program Manager

Boston or Remote

Sponsorship not specified$190k-$240kDetected 21 hours ago
Project ManagementCRMSalesAccount ManagementERPCustomer SuccessPatient CareFDA RegulatoryMedical DevicesLeadershipCommunicationMentoring

About the role

  • Each year, the FDA approves ~6,000 new medical devices.
  • Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology.
  • We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.

Responsibilities

  • Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
  • develop and own a joint transformation plan that ensures they can successfully adopt, scale, and govern AI-powered workflows within the AcuityMD platform.
  • Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
  • Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
  • Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
  • Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
  • Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.
  • Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
  • Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
  • A documented history of building strategic relationships with customer stakeholders at all levels

Requirements

  • Bachelor's Degree required
  • You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams
  • you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders.
  • You must have an eligible work permit in the USA to be considered for this position

Nice to have

  • Startup experience preferred

Skills

  • AcuityMD is an Equal Opportunity Employer

Compensation

  • $190,000-$240,000
  • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.

Benefits

  • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
  • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
  • We provide a work-from-home stipend for all employees.
  • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
  • Paid Health, Dental, and Vision Plans:
  • Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
  • AcuityMD is a software and data platform that accelerates access to medical technologies.
  • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.

Company info

  • The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
  • We're backed by Benchmark, Redpoint Ventures, Ajax Health, ICONIQ Growth and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
  • We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies.
  • We value working collaboratively to solve hard problems for our customers with simple, innovative solutions.
  • We push ourselves to learn with empathy.
  • We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
  • We're backed by Benchmark, Redpoint Ventures, Ajax Health, ICONIQ Growth and several other leading software and medical device investors.
  • Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical
  • The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies.
  • The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors.
  • Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
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