Cable ONE

Service Delivery Fulfillment Specialist l

Remote USA · Contract

Sponsorship not specifiedDetected 46 days ago

CRMExcelCustomer SupportAR/VRCommunicationMicrosoft Office

About the role

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist!
Cable One and our family of brands is an equal opportunity employer.

Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
Values each and every customer, while working hard to keep their business and support our communities.

Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
Strong customer service skills with emphasis on phones and data entry required.
High level of accountability and detail orientation required.
High school diploma or general education degree (GED)
and one to two years related experience and/or training
or equivalent combination of education and experience.
Valid driver's license and a good driving record.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
Knowledgeable in Salesforce.com and Single View preferred.
Understanding of ROI and beginner knowledge of port process preferred.

Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.
Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.