Sglottery

Manager, Data Center

Solon, OH

Sponsorship not specified$100k-$125kDetected 6 days ago

SQLLinuxData AnalysisCustomer SupportTime ManagementMicrosoft Office

About the role

This position is responsible for the overall integrity and functionality of the Operations Department computer systems and staff.
This position gives direction to and works with the Assistant Operation's manager, operations staff, QA Analyst and Tester.
The Operation and Systems Manager reports directly to the General Manager.

Ability to develop and maintain positive working relationships
This position is the main technical interface for the customer, internal departments and corporate support.
Monitors on-line system performance and reports all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.
Provides direction and feedback to the Systems Support Team.
Provides first tier support for all incidents while managing and coordinating all necessary support until issue has been resolved.
Reviews work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members.
On Call 24/7 for Operational support
Ability to fill in for roles of the Systems team for system support/testing/processing
Ability to arrange for and manage user acceptance testing of new and/or improved software.
Ability to work with Corporate Software Development to design the requirements for software enhancements

Bachelor's Degree in Computer Science, IT or related fields and/or 5 years of related work experience
Required to maintain company and customer confidentiality
Must have above-average organizational and interpersonal skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.
Ability to oversee the testing and implementation of software releases.
Define the details of required software corrections
Communicates all incidents and reporting to Lottery as needed and required.
Ability to hire, discipline and terminate staff as within corporate guidelines.
Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.

Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports

Excellent organizational and interpersonal skills
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Strong time management skills

This listing is sourced directly from Sglottery's careers page and normalized into a canonical job model.