Ivy Tech Community College

Hospitality Customer Service Representative

Indianapolis, IN · Part-time

Sponsorship not specifiedDetected 1 day ago

ProcurementCustomer SupportCommunicationProblem SolvingAdaptability

About the role

To meet the Ivy Tech Program guidelines and procedures for handling alcoholic beverages for in-class cooking needs, Beverage Classes, Courses Restaurant service, and Courses Catering events and Receiving.
Go beyond the easiest or surface answer for a student or instructor, or an internal or external customer, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.
Follow proper laws, guidelines, and procedures for handling alcohol.

Perform front-of-house service and cashier duties in the Café, Courses Restaurant, and the bar area.
Perform in multiple areas of Hospitality when needed
Maintain accurate inventory and costing of alcohol in-house
Maintain cleanliness and organization in Beer Cooler, Wine Cooler, Spirits Room, behind the bar, and wine storage
Reliable and has the ability to maintain scheduled hours

Must have a Beverage Server Permit or must be obtained within the first 30 days.
Must be 21 or older.
An Alcohol Server Permit is required or must be obtained within the first 30 days.
Minimum High School Diploma or GED, having completed (HOSP customer service class) (or has previous comparable industry experience) within the Hospitality Administration curriculum is a plus. Must have a Beverage Server Permit or must be obtained within the first 30 days.

Duties that pertain to food prep may require completion of additional coursework.
Any work handling alcohol will require a current ATC certificate and a Beverage Server permit.
Schedule will vary, based on class schedules, volume of business in the restaurants, Cafe, and Hospitality events.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees.
Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Fee remission for employees, spouses, and legal dependents.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer.
Minimum High School Diploma or GED, having completed (HOSP customer service class) (or has previous comparable industry experience) within the Hospitality Administration curriculum is a plus.

Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Ivy Tech is Indiana's community college and workforce engine, delivering: high-quality learning experiences that propel Indiana's communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.
Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.
Converse professionally, promptly, and with the highest expectation of customer service, either in person or other modes of communication, with internal and external customers.

This listing is sourced directly from Ivy Tech Community College's careers page and normalized into a canonical job model.