Qualia

Customer Training Specialist

Austin, TX

Sponsorship not specifiedDetected 26 days ago

OnboardingCustomer SuccessCommunication

About the role

You'll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale.
We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

Deliver engaging, product-focused training sessions to customer teams during and after onboarding
Develop and maintain structured curriculum outlines tailored to various personas and training formats
Design and deliver webinar-style trainings to address recurring customer questions in a scalable format
Design and deliver virtual classroom training tailored to various personas
Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization
Serve as a subject matter expert in Qualia's product to confidently lead training across all customer tiers
Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams
In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.

3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments
Strong understanding of customer onboarding and success dynamics
Title and/or Qualia experience is required

Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics
Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace.
In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy.

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly.

regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status

This listing is sourced directly from Qualia's careers page and normalized into a canonical job model.