Quince
Customer Experience Specialist
United States, Remote · Contract
Sponsorship not specifiedDetected 16 days ago
Customer SupportLeadershipCommunicationAdaptability
About the role
- You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and L
- You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation.
Requirements
- Minimum 4 years of customer service experience
- Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.
- Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.
- Required:
- High School diploma or GED
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace and reliable high-speed internet ( 75+ Mbps download / 10+ Mbps upload )
- All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Skills
- Comfortable adopting new tools to enhance service.
Compensation
- Compensation & Benefits
Benefits
- Category Expert (Home, Jewelry, Health/Wellness)
- Up to $1,000/month performance bonus
- Medical, dental, vision, life, disability, 401(k), and more
Company info
- to make really high quality essentials for really low prices, produced fairly and sustainably.
- We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.
- Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
- Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
- Our unwavering commitment to excellence and company values guide our teams and actions:
- Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.
- Innovation and transparency ensure value for both customers and partners.
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail.
- We are a destination for builders, innovators, and operators to come together and challenge the status quo.
- Our collective ambition is bold.
- We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices.
- That mission demands a world-class team committed to excellence.
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Equal opportunity
- If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.
This listing is sourced directly from Quince's careers page and normalized into a canonical job model.