Imaginepediatrics

Manager, Caregiver Engagement Operations

United States (Remote)

Sponsorship not specified$75k-$110kDetected 62 days ago

About the role

This role is accountable for Net Promoter Score (NPS) and ensures that every interaction reflects the needs, realities, and priorities of families we serve.

The Caregiver Engagement Operations manager owns the design, execution, and continuous improvement of the caregiver experience across the organization.
This leader deeply understands the lived experience of the caregiver and translates that insight into operational standards, drives consistency across the experience, and builds systems that earn trust at scale.
They also lead our Patient Family Advocacy Council (PFAC) and peer-to-peer caregiver support programs to ensure the caregiver voice directly shapes how we operate.
Own Caregiver Experience Outcomes
Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey
Identify gaps in experience and drive measurable improvements
Collect and synthesize caregiver feedback across channels (calls, surveys, PFAC, support groups)
Partner with clinical, operations, and product teams to implement changes
Drive Operational Consistency
Build and maintain standard processes that reduce variability in experience

The role offers a base salary range of $75,000 - $110,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable).

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs.
We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care.
We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Partner with Learning & Development to embed experience standards into training

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams
we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

This listing is sourced directly from Imaginepediatrics's careers page and normalized into a canonical job model.