Visa
Sr. Consultant, Client Success
US - Atlanta, GA, USA · Senior
Sponsorship not specified$127k-$204kDetected 16 hours ago
LLMsProject ManagementSalesCustomer SuccessLeadershipCritical Thinking
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This role serves as a functional specialist, located in the North America region, in Atlanta, GA, and reporting to a Sr.
- Director on the North America Global Enablers team.
- Additional lines of business and customers may be added, and customer assignments may change over time.
Responsibilities
- Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client's adoption and performance of Visa products purchased.
- Drive and deliver initiatives to improve client adoption of products and use of Visa's self-service tools.
- Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
- Lead periodic operational reviews with clients and Visa stakeholders.
- Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
Requirements
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience
- Basic Qualifications:
- Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDAnalytical skills to extract and synthesize relevant data into business solutions and provide sound analysis
- Self-starter able to achieve results as part of an effective team (across countries and time zones)
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
- Experience in building credibility and creating trust-based relations
- partnering with clients to build their business.
- Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
- Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
Nice to have
- Able to communicate complex technical terms and/or processes in business language tailored to client
- Able to effectively prioritize and multi-task under deadlines
- In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
- Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
- Experience in communicating clearly and effectively with clients.
- Experience in thinking ahead and taking action.
- Experience in taking ownership over problems and finding creative solutions to complex problems.
- Experience analyzing data and translating findings into actionable business recommendations.
Skills
- Building client relationships
- Becoming customer centric
- Success planning
- Client engagement
- Communicate clearly and effectively with clients
- Proactiveness
- Think ahead and take action
- Critical thinking
- Take ownership over problems and find creative solutions to complex problems
Compensation
- For roles located in the US, the estimated salary range for this position is $127,300.00 to $ 204,100.00 USD per year, which may include potential sales incentive payments (if applicable).
Benefits
- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
Company info
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
- Join Visa and do work that matters - to you, to your community, and to the world.
- Progress starts with you.
Visa & Work Authorization
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
This listing is sourced directly from Visa's careers page and normalized into a canonical job model.