Citi
Officer Production Support Intmd Analyst
Mississauga Ontario Canada · Full-time
Sponsorship not specified$79k-$111kDetected 2 days ago
PythonJavaNode.js.NETSQLPostgreSQLAWSGCPAzureCloud PlatformsDockerKubernetesNginxPrometheusGrafanaKafkaData AnalysisCustomer SupportTCP/IPFirewallLoad BalancingCommunicationProblem Solving
About the role
- Deals with most problems independently and has some latitude to solve complex problems.
- Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
- Applies analytical thinking and knowledge of data analysis tools and methodologies.
Responsibilities
- The Production Support Intmd Analyst provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases, from development, testing and deployment into production. perform post release checkouts after application releases and infrastructure updates.
- Develop and maintain technical support documentation.
- resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. Directly impacts the business by ensuring the quality of work provided by self and others
- impacts own team and closely related work teams.
- Exchanges ideas and information Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Requirements
- 2-5 years experience Monitoring & Alerting: Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Prometheus, Grafana, ITRS) for proactive identification and resolution of issues.
- ITSM Tools: Proficiency with IT Service Management platforms (e.g., ServiceNow) for incident, problem, and change management.
- Networking: Strong understanding of network protocols, load balancing, firewalls, and connectivity troubleshooting.
- Familiarity with common programming languages used in the supported applications (e.g., Java,.NET, Node.js) to debug and understand code logic.
- Advanced Troubleshooting: Ability to diagnose and resolve highly complex, critical production incidents under pressure, often involving multiple interconnected systems.
- Root Cause Analysis (RCA): Expertise in leading and performing RCAs, implementing preventative measures, and tracking resolution of known errors.
- Documentation: Strong ability to create and maintain high-quality operational documentation, runbooks, and playbooks.
- Databases: Advanced knowledge of relational databases (e.g., Oracle, SQL Server, PostgreSQL) Middleware: Knowledge in messaging queues (e.g., MQ, Kafka), application servers (e.g., WebSphere, Tomcat, JBoss), and web servers (e.g., Nginx, Apache).
- Cloud Technologies: Knowledge with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Skills
- Proficiency with IT Service Management platforms (e.g., ServiceNow) for incident, problem, and change management.
- Knowledge with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
- Programming/Scripting: Basic scripting skills (e.g., Python, Shell, Perl) for automation, monitoring, and problem resolution.
- Change Management: Adherence to strict change control processes and risk assessment for all production changes.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
Compensation
- Understands of how own sub-function integrates within the function and commercial awareness Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influenc
Equal opportunity
- View Citi's EEO Policy Statement and the Know Your Rights poster.
- If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
This listing is sourced directly from Citi's careers page and normalized into a canonical job model.