IDEXX Laboratories

IDEXX Laboratories

Lab Customer Support Consultant, English Speaking

Hoofddorp HQ, NL · Full-time

Sponsorship not specifiedDetected 116 days ago
SalesCustomer SupportCommunicationProblem SolvingOrganizational Skills

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 1072 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
  • Every interaction with a customer allows IDEXX to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.
  • As member of this team, this is what your day would look like: You start working in the morning, a vet is calling you.

Responsibilities

  • You will be connecting with the laboratories, the sales team and your fellow customer support colleagues.
  • Autonomy in your work and ample support when you need it.
  • As a Laboratory Customer Support Consultant, you will be the direct line between IDEXX and our customers, making this a crucial role to achieving our Purpose.

Requirements

  • You are self-motivated and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
  • You master problem solving skills and you have a fine attention to detail.
  • Including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
  • Strong interpersonal skills with ability to establish rapport quickly.
  • You have a proven track record of providing extraordinary customer service.
  • You have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
  • You are experienced in a life science related or technical field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
  • You have strong organizational skills, especially in a multi-tasking environment.
  • You have an ability to ability to withstand stress.
  • You have an ability to be on the phone for 8 hours a day and able to work full time (40 hours a week).

Compensation

  • Opportunity for annual equity bonus
  • 25 days holidays per year

Benefits

  • You are flexible to take on new challenges, you are open to change, to think outside of the box, and to be stretched beyond your comfort zone.
  • Social events, volunteering days and wellness activities.
  • Additional benefits including, but not limited to wellness resources, gym benefit, volunteer paid days off, bike plan, and much more.
  • A Retirement/Pension contribution paid by IDEXX

Company info

  • Why this role matters: You will be the first point of contact between IDEXX and our customers, which makes this role vitally important.
  • We have customers in over 175 countries and a collaborative global workforce.
  • Our culture embraces challenges and encourages learning and discovery.
  • You will act as the liaison between customers and the IDEXX laboratories
  • You will be helping our customers with questions regarding turn-around time, sample to use and pricing.
  • On the job training & career advancement opportunities.

Visa & Work Authorization

  • because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p
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This listing is sourced directly from IDEXX Laboratories's careers page and normalized into a canonical job model.