IDEXX Laboratories

Lab Customer Support Consultant, English Speaking

Hoofddorp HQ, NL · Full-time

Sponsorship not specifiedDetected 30 days ago

SalesCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Every interaction with a customer allows IDEXX to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.
As member of this team, this is what your day would look like: You start working in the morning, a vet is calling you.

You will be connecting with the laboratories, the sales team and your fellow customer support colleagues.
Autonomy in your work and ample support when you need it.

You are self-motivated and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
You master problem solving skills and you have a fine attention to detail.
Including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Strong interpersonal skills with ability to establish rapport quickly.
You have a proven track record of providing extraordinary customer service.
You have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
You are experienced in a life science related or technical field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
You have strong organizational skills, especially in a multi-tasking environment.
You have an ability to ability to withstand stress.
You have an ability to be on the phone for 8 hours a day and able to work full time (40 hours a week).

Social events, volunteering days and wellness activities.
Opportunity for annual equity bonus
Additional benefits including, but not limited to wellness resources, gym benefit, volunteer paid days off, bike plan, and much more.
A Retirement/Pension contribution paid by IDEXX
You are flexible to take on new challenges, you are open to change, to think outside of the box, and to be stretched beyond your comfort zone.

You will act as the liaison between customers and the IDEXX laboratories
You will be helping our customers with questions regarding turn-around time, sample to use and pricing.
On the job training & career advancement opportunities.

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p

This listing is sourced directly from IDEXX Laboratories's careers page and normalized into a canonical job model.