Independencepet Group

Independencepet Group

D365 - Architect

United States; Illinois

Sponsorship not specifiedDetected 30 days ago
Full-Stack DevelopmentDatabricksAzureData VisualizationComplianceMarketoCRMLeadershipCommunication

About the role

  • This role ensures seamless orchestration of customer journeys, unified profiles, and compliance across ecosystems, enabling personalized engagement and agentic automation.
  • MarTech Integration: Connect D365 with marketing automation platforms (Braze, Adobe Marketo) for omnichannel activation.
  • Privacy & Compliance: Ensure GDPR, CCPA, and consent management across all touchpoints.

Responsibilities

  • Define architecture for D365 Sales and Service, including lead-to-loyalty and request-to-serve processes.
  • Implement case management, knowledge articles, and omnichannel engagement (voice, chat, social).
  • Design Power Automate workflows for lead scoring, quote automation, and service routing.
  • Develop roadmap for CRM and MarTech modernization aligned with IPH's digital transformation goals.
  • We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
  • As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
  • Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
  • Principal Architect - D365 Sales, Service & Martech Lead

Nice to have

  • 10+ years in CRM and MarTech architecture
  • 5+ years in Dynamics 365 CE
  • Experience with marketing automation platforms and CDP integration
  • Strong knowledge of omnichannel engagement and personalization strategies
  • Familiarity with the insurance or financial services industry preferred
  • Key Success Metrics
  • Unified CRM Adoption
  • D365 Sales & Service live across brands

Skills

  • Braze, Adobe Marketo, Dynamic Yield, Contentful
  • Platforms: Dynamics 365 CE (Sales, Service), Customer Insights CDP, Power Platform
  • MarTech Tools: Braze, Adobe Marketo, Dynamic Yield, Contentful
  • Integration: Azure API Management, Service Bus, Power Automate
  • Data & Analytics: Azure based - Calandra Data Platform, Databricks, Power BI
  • Compliance: GDPR, CCPA, SOC 2, PCI DSS
  • CRM Architecture (30%)
  • MarTech & CDP Integration (25%)
  • Integrate D365 CE with Braze, Adobe Marketo, and other MarTech tools for campaign orchestration.
  • Enable segmentation, personalization, and next-best-action decisioning using CDP data.
  • Process Orchestration & Automation (20%)
  • Embed AI-driven recommendations and agentic workflows for sales and service.

Benefits

  • This transformation is central to IPH's vision of becoming the global leader in pet health and insurance.

Visa & Work Authorization

  • You may opt out of text communications at any time by replying "STOP."
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This listing is sourced directly from Independencepet Group's careers page and normalized into a canonical job model.