Orion180 Insurance Services

Vendor Governance Manager

Melbourne, FL

No sponsorshipDetected 64 days ago

NegotiationSupply ChainVendor ManagementPerformance ManagementContract ManagementCustomer SupportLeadershipCommunicationPublic Speaking

About the role

O rion180 is proud to call three vibrant cities home.
Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami.
Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.

SLA Framework: Define, negotiate, and manage Service Level Agreements with strategic delivery partners.
Scorecard Management: Design and publish monthly vendor performance scorecards.
Operational Reviews: Conduct monthly operational reviews with each delivery partner.
When a delivery partner is underperforming, drive corrective action plans with clear timelines and accountability.
Contract Compliance: Monitor delivery partner compliance with contractual obligations including dedicated resource commitments, non-rotation requirements, and security/compliance standards.
Partner with legal on contract interpretation and enforcement when needed.
Resource Quality: Track the quality and readiness of partner resources.
Multi-Partner Coordination: Manage governance across multiple strategic partners simultaneously.
Make sure all partners are held to the same standards, SLAs, and quality expectations regardless of their scope or size.
Maintain fairness and consistency in how partners are evaluated.

Experience managing multiple vendor relationships simultaneously with clear performance frameworks.
Experience with technology delivery models including dedicated resource teams, staff augmentation, and blended delivery approaches.
Familiarity with contract management, SOW structures, and SLA frameworks in technology services.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).
Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading
REQUIRED Action: As part of our hiring process, we ask applicants to complete a brief assessment designed to provide insight into work style preferences and alignment with the role and our team.

Insurance or financial services industry experience is a plus.
ITIL, PMP, or vendor management certifications are a plus but not required.
Demonstrated player/coach leadership style - you set the strategy AND roll up your sleeves to execute.

Ensure SLAs cover resource quality, retention, delivery performance, response times, and escalation procedures.

Medical, dental, vision, 401k, paid holidays, PTO and more!
Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Join Our Team & Make an Impact!
At Orion180, we don't just meet expectations, we exceed them.
If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
At Orion180, we don't just stand out for what we do; we shine because of how we do it.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

WHAT WE'RE LOOKING FOR: Education and Work Authorization Bachelor's degree in business, Information Systems, Supply Chain Management, or related field, or equivalent experience

This listing is sourced directly from Orion180 Insurance Services's careers page and normalized into a canonical job model.