Canada Goose

Specialist, Site Experience

Toronto, Ontario, CAN

Sponsorship not specified$62k-$87kDetected 13 days ago

Data StructuresA/B TestingAccessibilityAgileCommunicationCollaborationProblem Solving

About the role

The Specialist, Site Experience plays a hands-on role in shaping and optimizing the end-to-end digital customer journey across all ecommerce touchpoints.
This role focuses on driving site improvements, experimentation, and personalization initiatives that enhance usability, conversion, and overall experience while aligning with brand and business objectives.
This role is accountable for identifying experience gaps, supporting continuous improvement, and ensuring site updates meet accessibility standards, technical feasibility, and luxury retail expectations.

Support end-to-end discovery and delivery of CRO, site experimentation, and personalization initiatives, contributing to features, epics, and roadmap execution.
Own and maintain assigned portions of the CRO and Ecommerce Excellence backlogs, ensuring work is clearly defined, customer-focused, and tied to measurable outcomes.
Partner with Site Experience Managers to translate experience strategy and priorities into actionable development and testing plans.
Collaborate with UX and Development teams to validate assumptions, refine requirements, and support iterative delivery through A/B testing and experimentation.
Partner with Insights teams to analyze experiment results and performance metrics, translating findings into clear, actionable recommendations.
Build strong working relationships with UX, Insights & Trade, Emerch, Content, Operations, and Development teams to deliver cohesive, user-centric solutions.
Provide intake support and execution alignment for Personalization Content and Emerch initiatives.
Collaborate with Digital Retail specialists to execute site enhancements, optimizations, and taskforce initiatives.
Communicate progress, risks, and insights clearly to stakeholders to maintain alignment and momentum.
Support backlog prioritization and delivery across multiple initiatives, balancing speed, quality, and business value.

Strong understanding of product data structure, categorization, and digital asset management.

Your work is recognized with a comprehensive and competitive Total Rewards Program

This posting represents an active vacancy for which we are currently hiring.
At Canada Goose, we believe that belonging goes beyond mere inclusion.
We thrive when we can be our authentic selves.
Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important.
We also recognize that communities are ever evolving, and that our work is never done.
At Canada Goose, belonging is more than just an ideal-it's the key to unlocking our collective potential, taking us further together.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us!
If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.
Be a part of CG Gives.

This listing is sourced directly from Canada Goose's careers page and normalized into a canonical job model.