Morgan Lewis

Engagement and Communications Manager

Philadelphia, Pennsylvania

Sponsorship not specifiedDetected 30 days ago

ComplianceAdobe Creative SuiteProduct ManagementProject ManagementAgileJiraConfluenceLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

Collaborate with the project management and product teams and interface with all levels of the firm, practice groups, and office management to initiate Change Management strategies to optimize engagement.
Own end-to-end adoption outcomes for major initiatives by defining and driving the full engagement strategy across stakeholder alignment, change impact assessment, communications, and enablement.
Develop and maintain a comprehensive stakeholder strategy, including segmentation, influence aping, sponsor alignment, and targeted engagement plans for impacted user groups.
Define and implement communication gating and sequencing for strategic messaging.
Design role-based training and enablement pathways aligned to desired behaviors, business processes, and user journeys.
Establish adoption success criteria and KPIs, aligned with product and business stakeholders. Manage KPIs and document results.
Own post-launch adoption performance, including monitoring leading indicators, diagnosing gaps, and driving targeted remediation actions.
Build and foster relationships with all key institutional players; advocate for the client with cross-functional teams.
Support executive communications around project adoption successes and solution-based opportunities in comparison to desired KPIs and outcomes.
Lead by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level.

Requirements

A bachelor's degree from four-year college or university.
A minimum of 7 years of communications and engagement experience in a professional services organization, with a minimum of 3 years of experience in sustainability, change management, or service efforts.
Familiarity with Legal industry desired.
Strong knowledge of project concepts (RACI, AGILE, SCRUM).
Experience in third party relationship management
A minimum of 7 years of communications and engagement experience in a professional services organization, with a minimum of 3 years of experience in sustainability, change management, or service efforts. Familiarity with Legal industry desired.
Proven ability to drive cross-functional initiatives to implementation.
Independent and self-motivated thinker with the ability to objective and a task plan and drive progress without supervision.
Strategic business focus and understanding; client focused perspective.
Sustainability industry benchmarking experience
Collaborator with strong interpersonal and leadership skills.
Strategic project management skills including organizational and problem solving
Technical skills such as Microsoft Office, Adobe Creative Suite, PowerBI, JIRA/Confluence

Equal opportunity

If you believe you need a reasonable accommodation during the

Visa & Work Authorization

Develop and maintain a comprehensive stakeholder strategy, including segmentation, influence aping, sponsor alignment, and targeted engagement plans for impacted user groups

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