rezolveai

rezolveai

Customer Success Manager

United States

Sponsorship not specifiedDetected 20 days ago
Product ManagementProject ManagementCRMAccount ManagementRecruitingCustomer SuccessCommunicationCollaborationProblem SolvingPublic Speaking

About the role

  • Do you want to be part of a business that's redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?
  • Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.

Nice to have

  • RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth.
  • As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments.
  • With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.
  • What's the role?
  • This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships.
  • The CSM serves as a trusted advisor, aligning our solutions to the customer's strategy while also identifying opportunities for growth.
  • What will you be doing?
  • Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.

Company info

  • Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.
  • As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.
  • We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer's strategy while also identifying opportunities for growth.
  • Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth.
  • The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.
  • We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework.
  • Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
  • Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
  • Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
  • Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
  • Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.
  • Who are you?
  • We don't believe in ticking boxes here at Rezolve.
  • Here are a few skills that we feel would make you successful in the role, but we'd still love to hear from you if you feel you'd be a great fit.
  • 2-5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company.
  • Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
  • Strategic thinker with strong analytical, organisational, and problem-solving skills.
  • Experience with CRM/CSM platforms preferred.
  • Familiarity with technical concepts and ability to work closely with technical teams.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong understanding of customer lifecycle and subscription business metrics.
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This listing is sourced directly from rezolveai's careers page and normalized into a canonical job model.