CyrusOne
Data Center Security Operations Technician
Whitney, TX
Sponsorship not specifiedDetected 30 days ago
CybersecuritySOC OperationsIncident ResponseCustomer SupportLeadershipCommunicationMentoring
About the role
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
- CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
- We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Responsibilities
- Perform assigned operational tasks with consistency, professionalism, and attention to detail to support safe, secure, and reliable site execution.
- Follow defined workflows, operating procedures, and escalation paths to support standardized execution and operational readiness.
- Support routine site activities and issue identification to help maintain security system availability and day-to-day continuity.
- Communicate observed issues, operational risks, and support needs through appropriate channels in a timely manner.
- Work closely with site teams and broader security partners to support disciplined execution, service continuity, and customer trust.
- Security Systems Support & Maintenance:
- Perform troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
- Support troubleshooting of device connectivity, low-voltage cabling, termination, and related field issues affecting system performance.
- Identify, document, and communicate equipment issues, damage, performance concerns, and follow-up needs that may affect system functionality or operational continuity.
- Track materials used, replaced components, and support needs accurately to help maintain inventory visibility, critical spare awareness, and site readiness.
Requirements
- Ability to identify issues, apply standard corrective actions, and escalate more complex problems appropriately.
- Working knowledge of physical security systems, low-voltage cabling, device termination, and field device connectivity.
- Familiarity with Windows operating systems, networking fundamentals, and basic database or system-level troubleshooting.
- Working knowledge of common physical security system protocols, access control concepts, and device communication paths.
- Apply working knowledge of Windows-based systems, networking fundamentals, and security system communication paths during troubleshooting and escalation.
- Complete required training and apply learned procedures, tools, and standards in day-to-day work.
- Working knowledge of security operations and physical security systems support in a critical or service-oriented environment.
- Ability to perform troubleshooting, repair, replacement, and preventive maintenance for security components with less direct supervision.
- Ability to support incident response, issue resolution, and operational recovery activities in alignment with defined procedures.
- Strong documentation, communication, and coordination skills in support of operational continuity and execution quality.
- Ability to manage assigned work with increasing independence across one or more assigned metros.
- Education / Certifications:
Nice to have
- High school diploma or equivalent required
- associate's or bachelor's degree preferred.
- Relevant certifications are a plus but not required.
- 2-4 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
- Experience performing basic troubleshooting, repair, replacement, and preventive maintenance on field devices preferred.
- Experience working with service tickets, maintenance logs, or work order systems preferred.
Benefits
- Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
- Competitive pay, performance bonus, 401(k) retirement plan with company match
- Generous paid time off and holidays, parental leave
- Identify and communicate low-stock items, missing parts, or material issues through appropriate channels to support timely replenishment and site continuity.
Equal opportunity
- equal opportunity employer.
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