Suno
Trust & Safety Operations Manager
San Francisco · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$835 more — $128,835 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $128,835 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "General and Operations Managers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · General and Operations Managers (11-1021) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Our enforcement system blends automated decisioning with human judgment, and your job is to make the human side of that system fast, accurate, and worth every dollar it costs.
- Listen to the song we made about the role: https://suno.com/s/bWZ30M98bvirsCPq
- Run day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories.
Responsibilities
- Build and run the training, QA, and calibration program that keeps decision quality measurable and improving.
- Manage capacity planning against rapid volume growth, including the tradeoffs between headcount, vendor spend, and automation.
- Experience building or running a QA and calibration program with measurable decision-quality outcomes.
- Own vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management.
- Define tooling requirements for reviewer workflows and partner with Engineering to ship them.
- Building the future of entertainment requires ambition.
Requirements
- Ownership of operational metrics you can speak to concretely: SLA attainment, queue latency, QA scores, cost per decision, reviewer utilization.
Nice to have
- Operating experience alongside ML-assisted enforcement: queue routing on model scores, human-in-the-loop workflows.
- UGC or generative AI platform background.
- 401(k) with 3% Employer Match & Roth 401(k)
- In-Office Lunch (5 days per week)
Benefits
- Company Equity Package
- Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
- 11 Paid Holidays + Unlimited PTO & Sick Time
- 16 Weeks of Paid Parental Leave
- Creative Education Stipend
- Generous Commuter Allowance
- Support reviewer wellness and resilience programs for the teams doing the hardest work on the platform.
Company info
- We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music.
Equal opportunity
- Suno is proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
This listing is sourced directly from Suno's careers page and normalized into a canonical job model.