Westgateresorts
Director, Resort Operations
River Ranch, FL, United States · Director
Sponsorship not specifiedDetected 1 day ago
Financial AnalysisForecastingBudgetingInventory ManagementLeadershipCommunicationProblem SolvingMentoringMicrosoft Office
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Director of Resort Operations reports directly to the General Manager and is responsible for leading the day-to-day operations of a 292-key resort with approximately 150 team members.
- This leader is responsible for delivering exceptional guest experiences, fostering an engaged workforce, and driving strong financial performance.
- The role oversees all aspects of daily resort operations, including Housekeeping, Front Office, Activities, and Maintenance, while safeguarding resort assets and upholding quality, service, and safety standards.
Responsibilities
- Lead, coach, and develop managers and staff through recruitment, training, performance appraisals, and career development programs.
- Drive exceptional guest service and team member satisfaction by modeling positive leadership, ensuring attentive and courteous service, and maintaining visibility throughout the resort.
- Manage resort assets by ensuring cleanliness, preventive maintenance, safety, and effective inventory controls through regular inspections and action planning.
- Develop and implement strategies with department leaders to improve revenue, control costs, and enhance overall guest and team member experiences.
- Conduct and lead operational meetings, staff communications, and reporting requirements, ensuring timely follow-up and compliance with all SOPs and corporate programs.
- Maintain strong guest and owner relations by being accessible, responsive, and proactive in addressing needs and concerns.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong leadership, relationship-building, and organizational abilities
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skills, and/or ability required.
Nice to have
- Bachelor's degree in Business Administration or a related field preferred, but not required.
- Relevant equivalent work experience may be substituted in lieu of a degree.
- Excellent communication and presentation skills
- bilingual/multilingual a plus
Benefits
- Education & Certifications
- Flexible to work evenings, weekends, and holidays as business requires
- Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
- Paid Time Off - Vacation, Sick, and Personal Time to Recharge
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This listing is sourced directly from Westgateresorts's careers page and normalized into a canonical job model.