NorthWest Arkansas Community College (NWACC)
Fiscal Support Specialist
Benton County Campus, Arkansas
Sponsorship not specifiedDetected 30 days ago
Data AnalysisCustomer SupportResearchProblem SolvingCritical Thinking
About the role
- NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
- Physical Demands/Work Environment: Work is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.
- Environmental Conditions: The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Requirements
- Two years of experience in student financial accounts, banking or related area
- Knowledge, Skills and Abilities:
- Knowledge of college, local, state, and federal regulations related to billing, payment processing, refunds, confidentiality, and student services.
- Strong problem-solving, critical thinking, and research skills, with the ability to use available resources to resolve questions and escalate issues appropriately.
- Ability to communicate clearly and professionally, both orally and in writing, with a diverse customer base in a welcoming, service-oriented manner.
Skills
- Ability to de-escalate concerns, resolve complaints, and explain policies, procedures, and technical information in plain language.
- Skill in using student information systems, spreadsheets, word processing, email, and other standard computer applications.
- Ability to work independently with minimal supervision while demonstrating initiative, flexibility, and sound judgment.
- Knowledge of basic mathematics, data analysis, and reporting methods sufficient to prepare, review, and present information accurately.
Compensation
- Rate of Pay: $16.13 per hour *Higher compensation may be considered based on qualifications directly related to position
Equal opportunity
- The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- NWACC is an Equal Opportunity Employer, please see our EEO policy.
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