Sbcos
Front Desk Supervisor
Ashore Resort - Ocean City, MD · Full-time
Sponsorship not specifiedDetected 5 hours ago
LeadershipCommunicationOrganizational Skills
About the role
- The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction.
- Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
- Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
Responsibilities
- This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.
- Maintain effective communication between reservations, front office, and other departments such as housekeeping.
- Oversee and maintain cleanliness and order in all front office areas.
Requirements
- Act as Duty Manager when required and attend management meetings as necessary.
Skills
- 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Proficiency in property management systems, reservations, and check-in/check-out processes.
- Experience with scheduling, training, and staff development.
- Strong organizational skills with attention to detail to ensure smooth front office operations.
Compensation
- Pay Range: 19.00-21.00
Benefits
- Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Company info
- Ensure rooms are maintained to the company's established standards.
Equal opportunity
- Stonebridge is committed to equal employment opportunities.
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
This listing is sourced directly from Sbcos's careers page and normalized into a canonical job model.