IMEG

Information Technology Support Specialist

Las Vegas, NV · Junior · Full-time

Sponsorship not specified$67k-$72kDetected 1 day ago

ExcelZendeskAR/VRCommunicationProblem SolvingMicrosoft Office

About the role

IT teams supporting a 100% employee-owned firm with 100+ offices nationwide
A firm that invests in technology as a differentiator, not an afterthought
We put people at the center of who we are, creating positive outcomes for people, communities, and our planet.

Process support tickets using Zendesk
Document end user identification information and the nature of each problem or issue
Record, track, and document the problem-solving process, including decisions, actions taken, and final resolution
Perform hands-on desktop fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes, perform post-resolution follow-ups, and develop help sheets and knowledge base articles for end users
Apply today and bring your technical support skills to IMEG, where your work helps employee-owners stay connected, productive, and equipped to make a positive impact.
A year-round Employee Recognition Committee that builds culture at every office

Prioritize and schedule problems, and escalate issues to the appropriately experienced technician when required
High School Diploma, or equivalent, required
Experience with desktop operating systems including Windows 10

Individual pay will be based on several factors including experience, knowledge, skills, and abilities of the applicant.

Individual pay will be based on several factors including experience, knowledge, skills, and abilities of the applicant.
Other rewards may include annual bonuses and stock ownership options.
$67,000 - $72,000

Medical, dental, and vision with preventive care at 100%, plus a $50/month wellness credit and Calm subscription
We offer a comprehensive benefits package including generous PTO, flexible schedule, and assistance with tuition reimbursement.
Additionally, employees are eligible to enroll in health, dental, vision, and life insurance on their first day of employment.
Additional information regarding employee benefits may be found on our company website at www.imegcorp.com

Support the tools and infrastructure behind engineering work at national scale
Collaborate on innovation initiatives including our IDEA Program and MEG, our internal AI assistant
Employee ownership (ESOP) with a 3% to 6% company contribution, plus year-end profit sharing
Build rapport with help desk customers and gather the details needed to troubleshoot issues

This listing is sourced directly from IMEG's careers page and normalized into a canonical job model.