Cibc
Senior Business Consultant
Toronto, ON · Senior
Sponsorship not specifiedDetected 1 day ago
ExpressMachine LearningStatisticsAccount ManagementExcelRecruitingPerformance ManagementCAMResearchLeadershipCommunicationCollaborationProblem SolvingPublic Speaking
About the role
- We need talented, passionate professionals who are dedicated to doing what's right for our clients.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- In this senior role, you will provide strategic leadership and hands-on guidance, supporting both the planning and execution of initiatives that enhance client experience and business outcomes.
Responsibilities
- The Strategy team for Client Account Management (CAM) is responsible for developing, maintaining, and executing the CAM Strategy Roadmap across a diverse suite of products (secured & unsecured).
- Your work will require you to collaborate closely with cross-functional teams to ensure infrastructure, privacy, and technical requirements are met, and drive meaningful and measurable outcomes.
- You may also lead projects related to the development and implementation of new or revised policies, procedures, and standards.
- Stakeholder Engagement & Relationship Management - Build and sustain strong relationships internally and externally, understanding diverse stakeholder perspectives and facilitating collaborative problem solving to deliver optimal solutions for clients, employees, and stakeholders.
- Communication & Influence - Distill complex information into clear, compelling narratives and presentations for senior leaders and cross-functional teams. Lead end-to-end strategic planning for CAM, ensuring alignment of communications and strategy refreshes.
- Change Management & Operational Excellence - Champion and manage strategic change initiatives using proven methodologies, driving continuous improvement through clear communication and collaboration with senior executives and team members across CIBC.
- Drive the development and execution of strategic product roadmaps across multiple CAM products, leveraging your understanding of digital engagement, market trends, and data-driven decision making.
- Lead end-to-end strategic planning for CAM, ensuring alignment of communications and strategy refreshes.
- Champion and manage strategic change initiatives using proven methodologies, driving continuous improvement through clear communication and collaboration with senior executives and team members across CIBC.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
Requirements
- Experience in collections is an asset but not mandatory.
- Confident in your ability to communicate complex concepts and help others see the story in the data.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Compensation
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing
Benefits
- Identify opportunities to integrate AI/machine learning and process engineering to advance strategic initiatives and operational efficiency.
- Develop and evaluate business cases, including cost/benefit analysis and ROI, to support strategic decision-making and prioritize initiatives that advance CAM's roadmap.
- You are comfortable with contact center data, and have an interest or experience in AI, machine learning, and process optimization.
- You thrive on problem solving, learning, and driving impactful outcomes with attention to detail and critical thinking.
Company info
- At CIBC, we enable a work environment designed for you to thrive.
- You bring your real self to work and you live our values - trust, teamwork, and accountability.
This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.