USAA
Life, Annuity, and Service Specialist - Entry Level
Phoenix Campus (Main) · Junior
No sponsorship$44k-$60kDetected 28 days ago
SalesAccountingCustomer SupportCommunication
About the role
- We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule.
- This position will be based in the Phoenix, AZ campus.
- Relocation assistance is not available for this position.
Responsibilities
- Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information.
- Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed.
- Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills.
- US military experience through military service or a military spouse/domestic partner
- Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
- We are proud to support active-duty military spouses.
Requirements
- Up to 1 year of relevant customer service or sales experience.
- Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system.
- Successful completion of a job-related assessment may be required.
- Experience acquiring and applying new concepts and information.
- Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university.
- 2+ years of customer contact experience in a call center environment where multi-tasking is required.
Compensation
- You are paid within the salary range based on your experience and market data of the position.
- The actual salary for this role may vary by location.
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
- The salary range for this position is: $43,680.00 - $59,980.00
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
Benefits
- Additionally, our career path planning and continuing education assists employees with their professional goals.
- For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Company info
- At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
- Be part of what truly makes us special and impactful.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- USAA is an Equal Opportunity Employer.
Visa & Work Authorization
- USAA does not provide visa sponsorship for this role.
This listing is sourced directly from USAA's careers page and normalized into a canonical job model.