Vailexa
Identity and Access Management Lead
Dallas, TX
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About the role
- The role will also focus on improving workflows, strengthening operating procedures, and providing continuity for Identity and Access Management leadership.
Responsibilities
- Lead daily Identity and Access Management operational execution across access requests, approvals, tickets, escalations, access reviews, exceptions, and remediation activities.
- Serve as the primary operational point of contact for Identity and Access Management stakeholders, technology teams, application owners, security, audit, and business partners.
- Manage Identity and Access Management work items in Jira, including prioritization, assignment, status tracking, aging, dependencies, and escalation.
- Perform or coordinate level-two reviews and approvals for identity, access, entitlement, privileged-access, and exception requests.
- Partner with the Identity Architect to convert designs and recommendations into executable work plans, operating procedures, controls, and implementation activities.
- Help define and maintain Identity and Access Management procedures, runbooks, escalation paths, approval matrices, service expectations, and operating documentation.
- Support audit and compliance activities by ensuring evidence is complete, traceable, current, and connected to the applicable process or control.
Requirements
- Seven or more years of experience in Identity and Access Management, identity operations, cybersecurity operations, Information Technology Service Management, infrastructure operations, or a related discipline.
- Experience using Jira or a comparable work-management or ticketing platform.
- Working knowledge of Information Technology Service Management concepts, including incident, request, change, and problem management.
- Experience with queue management, service metrics, and operational reporting.
- Demonstrated experience leading operational work across Identity and Access Management tickets, access requests, approvals, escalations, and remediation activities.
- Strong understanding of identity governance, access lifecycle management, privileged access, Multi-Factor Authentication, Microsoft Active Directory, Microsoft Entra ID, and enterprise Identity and Access Management operating models.
- Ability to prioritize competing work, drive follow-up, identify blockers, and escalate decisions appropriately.
- Strong written and verbal communication skills, including the ability to represent Identity and Access Management in stakeholder meetings and technical design sessions.
- Ability to work onsite in the Dallas-Fort Worth area approximately three days per week.
- Experience in critical infrastructure, electric utilities, North American Electric Reliability Corporation Critical Infrastructure Protection requirements, Sarbanes-Oxley controls, Information Technology General Controls, or another regulated environment is preferred.
Nice to have
- Experience with Saviynt, SailPoint, CyberArk, Microsoft Entra ID Governance, or comparable Identity and Access Management platforms is preferred.
- Information Technology Infrastructure Library certification or formal Information Technology Service Management training is preferred.
- Experience with PowerShell, Application Programming Interfaces, workflow automation, operational data analysis, or reporting tools is preferred.
- Experience coordinating analysts, engineers, architects, application owners, and audit or compliance stakeholders is preferred.
Skills
- Jira
- Microsoft Entra ID
- Microsoft Entra ID Governance
- Microsoft Active Directory
- Saviynt
- SailPoint
- CyberArk
- Privileged Access Management platforms
- Multi-Factor Authentication technologies
- Secrets-management platforms
- PowerShell
- Application Programming Interfaces
This listing is sourced directly from Vailexa's careers page and normalized into a canonical job model.