d1g1t
VP, Client Success and Support
Toronto, Ontario · Vp
Sponsorship not specifiedDetected 16 days ago
Customer SuccessLeadershipCommunicationCollaboration
About the role
- As VP Client Success and Support, you will be responsible for the strategy, operations, and leadership of d1g1t's post implementation areas which includes 24/7 Client Support, Customer Advocacy, Training, Customer Success Management and Renewals. You will develop and scale a best in class customer success organization that delivers exceptional service, maximizes retention and expansion, and helps shape a client-focused culture.
- As VP Client Success and Support, you will be responsible for the strategy, operations, and leadership of d1g1t's post implementation areas which includes 24/7 Client Support, Customer Advocacy, Training, Customer Success Management and Renewals.
Responsibilities
- Develop and execute the strategy and roadmap for Customer Success and Client Support aligned with company growth objectives.
- Oversee d1g1t's client support operations, including 24/7 availability, responsiveness, and service excellence.
- Define and optimize support processes, escalation protocols, and service-level agreements.
- Introduce and manage tools and automation to enhance customer experience and operational efficiency. Use data and analytics to identify trends and continually improve client support.
- Provide leadership to drive client adoption, positive business outcomes and account growth.
- Implement playbooks, lifecycle management plans to ensure consistent client outcomes. Design scalable client support models to support profitable growth and to support different customer segments.
- Manage steady renewal rates and reduce down sell & churn. Identify up sell opportunities.
- Minimum of ten years experience in client success and support leadership role.
- VP, Client Success and Support
- We are seeking an experienced VP Client Success and Support to lead d1g1t's post-implementation client experience, support client retention and foster strong customer partnerships that support long term growth.
Requirements
- Required Skills and Qualifications
Nice to have
- Degree in business, technology, or related field preferred, with a passion working in a high growth tech environment.
Compensation
- Competitive compensation package with bonus and comprehensive healthcare benefits
Benefits
- Oversee strategy and execution for customer education and advocacy, with strong referenceable customers.
This listing is sourced directly from d1g1t's careers page and normalized into a canonical job model.