Breeze Airways™
Technology Operations Specialist
Cottonwood Heights, Utah, United States
Sponsorship not specifiedDetected 8 days ago
iOSAndroidAzureCustomer SupportDNSResearchCommunicationProblem SolvingTime ManagementMicrosoft Teams
About the role
- Working at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life.
- Improving our guests travel experience using technology, ingenuity and kindness." Breeze is hiring- join us!
- The primary function of the Technology Operations Specialist position is to be the first point of contact for Breeze Team Members requiring technical assistance.
Requirements
- 1+ years previous service desk and/or system administration experience
- Self-starter must have a positive attitude and strong desire for success
Nice to have
- 4-year degree in Information Systems or related technical degree/certificate
- Network+ certification
- A+ certification
- Rotating 24/7 on-call duty required
- Regular schedule hours will be 1st, 2nd or 3rd shift, as needed
- Be comfortable working nights, weekends, and holidays
- Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
- High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
Compensation
- This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company info
- Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
- Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
- Communicate known problems and fixes to Team Members
- Submit knowledge base solutions
- Assist other technology Team Members in research of problems
- Responsible for troubleshooting a myriad of hardware, network, and software issues
- Add/delete/modify user account information and document accordingly
- Address requests to add, modify, create, and remove permissions
- Set up equipment for Team Members' use, ensuring proper installation of cables, operating systems, and software
- Maintain records of system setups and installations in the asset management system
- Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
- Assist with Microsoft Teams and Logitech meeting room equipment and services
- Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed
- Complete enterprise project work
- Support iPhone and Android handheld devices
- Inspect equipment and complete order records to prepare equipment for delivery to Team Members
- Install and perform minor repairs to hardware, software, or peripheral equipment following design and install specifications
- Microsoft 365 administration
- Maintain Team Member accounts and permissions in Microsoft Azure Active Directory
- Other duties as assigned
- Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
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This listing is sourced directly from Breeze Airways™'s careers page and normalized into a canonical job model.