TextNow, Inc.

Site Reliability Engineer

Open- Canada

Sponsorship not specifiedCAD 113k-CAD 162kDetected 1590 days ago

GitAWSCloud PlatformsTerraformAnsibleCI/CDDevOpsSite Reliability EngineeringIncident ResponseLeadershipCommunicationCollaboration

About the role

We believe communication belongs to everyone.
TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.
We're the largest provider of free phone service in the nation.

Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow's infrastructure and services.
Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve system performance. Conduct post-mortems and implement corrective actions to enhance reliability.
Performance Monitoring & Optimization: Implement and improve observability tools, logging, and monitoring solutions to identify and mitigate potential system issues proactively.
Continuous Improvement: Identify areas for improvement in architecture, automation, and operational practices. Contribute to the design and implementation of new SRE best practices.
AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Act Like an Owner We treat this company like it's our own... because it is!
Design, build, and maintain scalable, resilient, and highly available systems to support TextNow's infrastructure and services.
We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

You have 5+ years of experience in an operationally focused role, such as SRE, DevOps, or Infrastructure Engineering, with a deep understanding of reliability, scalability, and performance optimization.
You'll be a great fit if you have:
Proficient with Key Technologies: Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently.
Incident Management Expert: You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence.

Final hiring decisions are ultimately made by humans.
Our benefits and more This is a brief overview of the benefits that TextNow offers its employees.
The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow's sole discretion.
Dogfooding & Customer Obsession At TextNow, every employee gets to actively use our app for calling and texting.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact our Talent Team.
Our values Customer Obsessed We strive to have a deep understanding of our customers.
Do Right By Our People We treat each other with fairness, respect, and integrity.

More complete details can be found in TextNow's Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow.

More about TextNow Our culture We're proud of the culture that we've built at TextNow, but one of the most common questions we hear is 'how do you continue to sustain it as the world and the company continues to change?' The reality is that we're only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
Our values Customer Obsessed We strive to have a deep understanding of our customers.
Give a Damn We are deeply committed and passionate about our work and achieving results.
Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
These tools assist our recruitment team but do not replace human judgment.

This listing is sourced directly from TextNow, Inc.'s careers page and normalized into a canonical job model.