IT Voice Careers

IT Voice Careers

Tier 2 Technician

Cleveland, OH · Full-time

Sponsorship not specified$55k-$65kDetected 8 days ago
Customer SupportVoIPCommunication

About the role

  • We're seeking a motivated and dependable technician who's ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

Responsibilities

  • Provide desk-side support for hardware and software issues, including PCs and peripherals.
  • Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
  • Maintain documentation of IT systems, procedures, and configurations.
  • Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
  • 1-2 years of support experience and willingness to learn are favorable.

Requirements

  • High School degree or equivalency required.
  • Basic PC and peripheral experience required.
  • Punctual, courteous, and professional demeanor required.
  • Dependable transportation to the customer site is required.

Compensation

  • $55k-$65k

Benefits

  • 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays Growth: Career advancement opportunities in a growing, people-first organization.
  • 401(k) Dental insurance Health insurance
  • Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Travel reimbursement Vision insurance Work Location: Cleveland, OH (On-Site) Company Website: www.itvoice.com
  • 401(k) Dental insurance Health insurance Life insurance Paid time off Travel reimbursement Vision insurance Work Location: Cleveland, OH (On-Site) Company Website: www.itvoice.com

Company info

  • www.itvoice.com
  • We are also a Team - so if it would bother you to take out the trash one day, it's probably best you don't apply.
  • Career advancement opportunities in a growing, people-first organization.
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This listing is sourced directly from IT Voice Careers's careers page and normalized into a canonical job model.