Webitservices

Tier 3 Field Services Engineer

Naperville, Illinois, United States · Full-time

Sponsorship not specified$80k-$110kDetected 83 days ago

AzureCustomer SupportDNSFirewallVPNCiscoCommunicationCollaborationProblem Solving

About the role

Company Overview WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners.
This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently.
You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients' IT environments.

Position Overview WEBIT Services is building a Pipeline of Candidates for the Tier 3 Field Services Engineer Position.
Engineer The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients.
Collaborate with support teams to provide seamless resolutions and reduce client downtime.
Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
Identify, document, and escalate unresolved technical issues using structured escalation procedures.
Implement changes via the change management process in PSA, following defined approval workflows.

Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.
Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.

Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Strong problem-solving capabilities and the ability to work effectively under pressure.
Excellent communication and interpersonal skills with a customer-focused approach.

$80,000-110,000 Unlimited PTO Eligibility: After 90 days Employee Ownership Eligible after 1 year of service

Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance

As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

This listing is sourced directly from Webitservices's careers page and normalized into a canonical job model.