Vision Ford Lincoln

Customer Advocate

Wahpeton, North Dakota, United States · Full-time

Sponsorship not specifiedDetected 16 days ago

CRMSalesCustomer SupportCommunication

About the role

As a Customer Advocate, you are the face of Vision Ford Lincoln, owning the end-to-end customer experience for both walk-in and appointment-based shoppers.
Your Sales Manager guides the numbers and the purchase process, so you can focus entirely on the person in front of you.
Customer Advocates run on the Vision H.E.A.R.T. standard: Hear, Empathize, Act, Relate, Trust.

Facilitate showroom visits and test drives based on customer preferences.
Deliver a seamless, white-glove experience: set up FordPass and Lincoln Way app connectivity, and provide detailed warranty and maintenance information at delivery.
Customer Nurture & Purchase Support Respond quickly to inbound leads and keep every customer moving smoothly through the purchase process with helpful, action-oriented support.
Collect and document the information needed for the purchase process in our CRM, accurately and completely.
Build relationships with local businesses to support commercial and fleet opportunities.
Maintain regular communication to ensure satisfaction, answer follow-up questions, and build long-term relationships that create repeat and referral business.
You'll deliver a customer-first, low-pressure vehicle buying experience - you never negotiate or handle pricing.
You enjoy making real connections, offering honest guidance, and making sure every customer drives away feeling confident, cared for, and excited - like they have a friend in the car business.

We're looking for Customer Advocates to build a career at Vision Ford Lincoln - customer-facing experience preferred, but heart matters more than résumé.
About the role As a Customer Advocate, you are the face of Vision Ford Lincoln, owning the end-to-end customer experience for both walk-in and appointment-based shoppers.
Product Expertise & Education Act as a Ford and Lincoln product specialist, staying current with all Ford University and Lincoln University training and product updates.
Be the customer's go-to source for vehicle questions - features, benefits, and technology - so they feel confident and informed in their purchase decision.
Network in the community and represent Vision at local events.
Community & Promotion Promote the store, our products, and our services across all channels: social media, educational video content, phone, text, email, and public engagement on-site and off-site.

Work with customers in-store and via phone, email, and text to understand their needs, wants, and concerns - then relay them to sales management to help guide each customer to the right vehicle.
Educate customers on the purchase process and finance process so nothing ever feels like a mystery.

This listing is sourced directly from Vision Ford Lincoln's careers page and normalized into a canonical job model.