Rockstar 3

Customer Support Specialist, Bookkeeping

United States

Sponsorship not specifiedDetected 43 days ago

AccountingCustomer SupportCommunication

About the role

With their platform, software companies can quickly launch modern accounting and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting software or bookkeepers.

Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other company teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.
As a Customer Support Specialist at the company, the candidate will help small businesses get set up on their bookkeeping service smoothly and serve as their ongoing point of contact.

Rockstar is recruiting for a mobile-first digital product studio that turns ideas into extraordinary experiences.
These tools help SMBs with everything from payments to payroll, but accounting has lagged behind.
Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.

In this role, the candidate will: Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.

This listing is sourced directly from Rockstar 3's careers page and normalized into a canonical job model.