Metriport
Technical Account Manager
San Francisco · Exec
Sponsorship not specifiedDetected 2 days ago
RESTAccount ManagementCustomer SuccessHL7/FHIRProblem Solving
About the role
- This is not a traditional account management role.
- You're technically fluent, spot customer needs with ease, and can hop on a call with a customer's team (engineering, clinical, etc.) and immediately earn their respect.
- This role requires an expert relationships manager.
Responsibilities
- You thrive in fast-paced environments and know how to drive projects to completion without a playbook.
Skills
- Expert relationship manager.
Compensation
- Competitive equity + compensation package 🚀
Benefits
- Competitive equity + compensation package 🚀
- Full family Platinum health insurance, dental, and vision coverage 🦷
- 401(k) retirement plan + matching 💰
- Flexible work from home or in-office 🏢
- Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️
- Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time.
- We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.
- We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, and Weight Watchers), backing from top VCs, and years of runway.
Company info
- Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI.
- Revenue growth follows value delivery.
- Additionally, you'll be empowered and held accountable for creating and implementing new Customer Success processes, automated monitoring systems, and touch points with customers.
- Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI. Revenue growth follows value delivery.
- Spot which of Metriport's customers are not using features that could drive significant value for their organizations.
- Monitor customers' usage so Metriport can scale with their needs.
- Build and further check in efforts with Metriport's customers in production.
- Evolving With Customers: Spot which of Metriport's customers are not using features that could drive significant value for their organizations. Monitor customers' usage so Metriport can scale with their needs.
- Building Cadenced Customer Efforts: Build and further check in efforts with Metriport's customers in production.
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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This listing is sourced directly from Metriport's careers page and normalized into a canonical job model.